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Technical Support

Having trouble accessing your account? We're here to help you resolve login issues and get back to managing your business financing.

Common Login Solutions

Forgot Password

Reset your password using your registered email address.

Reset Password

Username Recovery

Recover your username using your email or phone number.

Recover Username

Account Locked

Unlock your account after multiple failed login attempts.

Unlock Account

Troubleshooting Steps

1-

Check Your Credentials

Ensure you're using the correct username and password. Check for caps lock and special characters.

2-

Clear Browser Cache

Clear your browser cache and cookies, then try logging in again.

3-

Try Different Browser

Use a different browser or incognito/private mode to isolate the issue.

4-

Check Internet Connection

Ensure you have a stable internet connection and try refreshing the page.

Security Features

Account Security: Your account may be temporarily locked after 5 failed login attempts for security purposes.

Two-Factor Authentication

If you have 2FA enabled, make sure you have access to your authentication device or backup codes.

Password Requirements

  • • At least 8 characters long
  • • Contains uppercase and lowercase letters
  • • Includes at least one number
  • • Contains at least one special character
Professional cybersecurity team monitoring systems

Security Monitoring

Our cybersecurity experts continuously monitor systems to ensure your account safety.

Modern security monitoring center

24/7 Operations

Our technical support center operates around the clock to assist with urgent issues.

Data protection specialists working on security

Data Protection

Specialized teams ensure your personal and financial data remains secure and protected.

Still Need Help?

If you're still experiencing issues after trying the solutions above, our technical support team is ready to assist you.

Phone Support

(800) 730-8461

Available 24/7 for urgent login issues

Email Support

[email protected]

Response within 2 hours

Submit Support Ticket

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Nationwide commercial loan marketplace offering streamlined loan processes for SBA, commercial real estate, and equipment financing.

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Loan Programs

  • SBA 7a Loans
  • SBA 504 Loans
  • Bridge Loans
  • Conventional Loans
  • USDA Loans
  • Equipment Financing
  • Working Capital Loan
  • Business Line of Credit

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Support

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Halo Business Finance is a direct CRE & equipment lender providing commercial financing solutions to businesses nationwide.

DFPI CFL License No. 60DBO-178064. California Commercial Financing Law disclosures available upon request.

NMLS ID: 2272778. Commercial Loan Marketplace. Loan programs subject to credit approval and terms may vary by lender.

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